Inside Sales Support / Customer Service Responsible

Inside Sales Support Customer Service Responsible

Required skills and qualifications;

• University Degree
• Minimum 2 years of relevant job experience is an asset.
• Analytic, result oriented, adaptable, able to meet deadlines
• Ability to interact with technical and commercial contacts.
• Fluent level in English
• Fluent in SAP and MS Office applications

Areas of responsibility;

• Manage all contract aspects of client disputes
• Coordinate with others functions to offer continuous improvement and
• develop innovation
• Inform clients on stocks or supply chain issues
• Key dependencies for maximizing collaboration and subsidiarity
• Can replace Customer Service when necessary
• Show proactivity and collaboration to enhance customer sales
  • Ensure the front office relationship with customers
  • Manage specific customer contract agreement follow-up
  • Organize and participate in contract review
  • Apply commercial policy and pricing recommendations build by the Offer Manager
  • Follow and respect business rules
  • Proactively call customer services on each subject covering his/her perimeter
  • Prepare and manage sales quotation
  • Act as an expert in the management of quotation tools and processes
  •  Mobilize strong negotiation capabilities to build quotes that reconcile customer interests with Nexans interests
  • Work together with the Prescriber / Business Developer to build the right quotation

Context;

The Inside Sales Support Customer Service Responsible agent directly manages the front office relationship with customers