Technical Analyst IT Support

Willing to take a step and make a successful career? Join the IT Team as a Support Analyst in La Défense!

In this position, the Support Analyst will work under the Headquarter & Regional IT manager and he will provide support in the maintenance as well as in the management of the Nexans assets repository within a European team 

He will support the apprentice in the acquisition of a real professional experience, to help him to evaluate and put into action his theoretical knowledge within a team. 

Responsibilities And Tasks:

• Prepare and install hardware and/or software for computer systems and networks
• Diagnose and correct malfunctions described by users
• Carry out the integration of new components in compliance with the norms and and standards
• Follow up on incidents
• Write documentation for users
• Assist / train users
• Build up knowledge bases of incidents
• Ensure the management of the assets

Expected results:

• Ability to apprehend a situation, to find a solution, by an adapted, effective and intellectual approach adapted, efficient and reasoned and/or intuitive in order to solve a problem
• Ability to organize with rigor, to seek the quality of the achievements, to ensure their conformity with a procedure, an operating mode: sense of detail, precision...
• Ability to control and adapt reactions in a professional environment

What We Are Looking For: 

• Minimum of 5 years’ experience in supporting IT expert solutions 
• Fluent English (high level of both sopken and written English)

Boosted by a clear talent development strategy, you can go a long way if you are motivated, mobile and driven by the same values as us. We build people that build business.