IT Regional Infrastructure Operations Supervisor

ONBOARDING YOU TO THE COMPANY

At Nexans our global vision is to electrify the future. At Distribution & Usages buisness group this means providing reliable cabling systems and smart energy solutions, including power accessories, to make buildings and power networks more efficient, more people oriented and more sustainable.

Nexans recognizes the differences that make each employee valuable and unique. Diversity is key to performance and to our global ambition to lead the world in the energy transition towards a sustainable planet. This we know from experience. All differences are appreciated and respected at Nexans. As a result, you will be an active part of a multinational organization where we cultivate the culture of sharing your unique point of view. This is why we encourage diversity in our recruitment - Bring yours to Nexans, it is welcome!

WHO ARE WE?

At Nexans our global vision is to electrify the future. For over a century, Nexans has played a crucial role in the electrification of the planet. With around 28,000 people in 42 countries, the Group is leading the charge to the new world of electrification: safer, sustainable, renewable, decarbonized and accessible to everyone Nexans recognizes the differences that make each employee valuable and unique.

WELCOMING YOU TO THE TEAM

Our story starts in 1911, manufacturing cables to support the distribution of power generated from Niagara Falls, Nexans has proudly contributed to Canada's growth.  We have been involved in many of Canada's most ambitious projects; from dams, bridges, energy transmission and distribution to railroads and transportation. We are a vertically integrated manufacturer and our products are made at facilities located in Quebec, Ontario, and Saskatchewan.

As an IT Regional Infrastructure Operations Supervisor, you will report to the Head of Hosting, Global Project & Regional IT. Operating in a Global environment, you will be supervising the local coordination & the delivery of all IS IT infrastructure projects regionally by leading a team of 5 direct reports.

GETTING TO KNOW THE POSITION 

The IT Regional Infrastructure Operations Supervisor will drive the IS IT infrastructure projects and guarantee the respect of Nexans standards & Cyber rules. This role will support the team to meet strategic plan issues, anticipate and recommend IS/IT evolutions in accordance with customer needs, IS/IT technological trends and resources constraints. A key element of this role is also to ensure the collaboration between the central IT management, the local IT & the business.

HOW YOU MAKE AN IMPACT

Leadership & Team Management

• Manage functionally the regional IT infrastructure team
• Mobilize the regional IT Infrastructure team for the implementation of the IS/IT strategy
• IT infrastructure contact for the region
• Share to central team all the relevant information
• Ensure and contribute to information sharing by its associates

Project & Incident Management

• Responsible for coordinating and monitoring IT projects in the region
• Coordinate problem resolution at his level and report major problem to his/her manager
• Contribute to Major Incident resolution process, coordinating all stakeholders, ensuring processes are correctly followed and adequate communication with stakeholders and management is well performed, with the support of the area Incident Manager.
• Contribute to Change Advisory Board when changes are to be managed on the incumbent scope of responsibility
• Monitor and assign the help desk tickets for all the region, generating KPIs, proposal of improvements

Governance, Compliance, Cybersecurity & Risk Management

• In charge of raising local issues - business & IT
• Ensure the respect of Nexans rules & standards
• Is a relay of common actions at group level

• Actor in Cybersecurity issues – proactivity expected

Performance & Quality Management

• Guarantor of the quality of the delivery associated with these perimeters
• Support managing providers delivery performance by setting up standardized and published SLAs and KPIs regularly followed-up

Operational Excellence & Continuous Improvement

• Contributes to sourcing and budget management for region
• Continuous Improvement
• Launch IS/IT initiatives enabling business operational excellence
• Promote transparent and effective communication within IS Department and with the business
• Supervises relationships with local contractors ensuring relationships sustainability

WHAT YOU BRING TO THE ROLE ?

Profile

• Minimum of 5 years' experience in IT project management in an international context
• Significant experience in direct and indirect team management
• Good technical understanding of all areas of IT infrastructure (Network, Hosting, Workplace, etc.)
• Proactive and able to get teams involved in project implementation
• Able to travel to all sites in the region
• Strong technical IT expertise in changing environments
• Experience dealing with change management issues in multicultural environments with cross countries interfaces.

Skills

• Strong business acumen, combining strategic skills and operational skills
• Strong customer orientation
• Strong leadership and ability to motivate people
• Strong influencing capabilities and ability to interact with management
• Excellent communication skills (oral and written)

WHY WORK WITH US?

• Interesting and varied work in an international, dynamic and multidisciplinary environment
• As a group, we believe in empowering our employees to reach their full potential, that's why we're committed to providing you with a range of internal mobility opportunities for professional and personal development
• Comprehensive benefits package including flexible dental/healthcare/vision options, a competitive Company matched Defined Contribution Plan, additional voluntary retirement fund options

Requests for accommodation due to a disability (which may be visible or invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.

OUR GROWTH CULTURE

Among our employees we share the same values- we are pioneers of the energy transition, dedicated to deliver to the highest standards of performance, united to achieve our ambitious goal.

At the individual level our growth culture is built on trust and collaboration.  We wish to welcome you as a valuable member of our team. To enable impact we believe in autonomy at the local level at the same time as we encourage knowledge sharing within our global engineering competence.

REFERRAL REQUEST

In case this is not the job for you, but perhaps you have a friend who would be a great match - please forward the job to them, thanks!