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Conduct customer service management, perfect customer service system construction, improve customer satisfaction, and achieve the goal of strengthening and maintenance of corporate brand image.
Areas of responsibility
Be responsible for RoS OEM/factory, like ZELC, etc.
Upon receiving new orders, check in details CM, qty etc. in line with company procedures.
Order input in Navision.
Communicate with international suppliers to ensure delivery on time and trading business operation.
Documentation based on L/C or other requirements by customers.
Data analysis on KPI.
Provide monthly sales forecast report, landing report, gap analysis, weekly sales tracker and all kinds of other reports required.
Filing on customer order and delivery recorder.
Coordinate with sales manager and Finance for invoicing and discount on big projects.
Check stock status before making stock orders.
Cooperate with other business unit, on time response to customer: cooperative and team spirit.
Be active in business associations and conferences
Expected results
All inquiry should be response within 2 working days
Order input need within 2 working days after getting contract review from Tendering dept.
If need other function support, forward and aware the support function in 2 working days
Complaint of wrong information from customer less than 3 times/year
The yearly average PCA>=85%.
No violate delivery at the year.
The invoicing information passes on time.
The report submits to superior within request lead time.
Required skills and qualifications
College or above, Major in Commercial management or relative.
Have the working experience on L/C and trading orders.
Min. 5 years’ work experiences in customer service. Experience in Cable or Cable Accessories industry is a plus.
Good knowledge of Cable Accessories product and market.
Good knowledge of Contract management, offering skill, and relative financial knowledge.
Good communication skill,both in Chinese and English.
Know well about the product range, can clearing identify the customer demand and present suitable product at first inquiry, with support from technical engineer in case need.
Clear know the whole business process.
Prepare the commercial offer base on sales and marketing information.
Commercial contract review base on group business rule and regulation.
Contract management and following up in all process, including contract intake, offering, monitor the delivery and AR status.
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