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Location: 

Tuzla, TR, 34950

Function:  Information Systems
Employment type:  Full Time
Required experience:  Junior professional – up to 5 years
Reference ID:  78006

End Users Services Analyst

Required skills and qualifications

  • Language: Fluent English (high level of both spoken and written English)
  • Minimum of 5 years’ experience in supporting IT expert solutions and VIP support
  • Ability to apprehend a situation, to find a solution, by an adapted, effective and intellectual approach adapted, efficient and reasoned and/or intuitive in order to solve a problem
  • Ability to organize with rigor, to seek the quality of the achievements, to ensure their conformity with a procedure, an operating mode: sense of detail, precision...
  • Ability to control and adapt reactions in a professional environment

Expected results

The End User Services Analyst  must have very good interpersonal skills, a very good presentation, be autonomous, be rigorous and reliability. He must have a strong sense of customer services, he must be able to surround himself with N2 and N3 support technicians and he/she accompanies the users on the changes.

 

Areas of responsibility

  • Operations & Support
    • Handle user requests and incidents in an effective manner in terms of speed, quality and with a user service attitude, respecting the IT Nexans best practices and processes
    • Manage the tasks and the ticket backlog to guarantee the continuity of service and the good level of customer service
    • Workstation management throughout the workstation lifecycle based on Core IT Nexans standards
    • Ensure that infrastructure standards and Core IT processes are respected
  • Shared Services
    • React quickly on a security event, ensure that necessary steps are taken to prevent the dissemination, enforcing procedures defined by the security operations team
    • Provide local assistance to global project as Carve In / out
    • Ensure local support for the Global core IT teams when required
  • Continuous Improvement
    • Contribute to the transfer of know-how, experience and best practice within the team and with project stakeholders
    • Contribute to the consistency of Supporting services by bringing ideas and user feedback
    • Document solutions to incidents and problems in the knowledgebases
  • Knowledge Management
    • Update Knowledge Management System with relevant documentation

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