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Location: 

Tuzla, TR, 34950

Function:  Information Systems
Employment type:  Full Time
Required experience:  Junior professional – up to 5 years
Reference ID:  75981

IT Assistant Manager

Design

Contribute to the architecture design complying with business demand

Estimate the resources and means necessary for activities within his/her area of responsibility

Manage daily relationship with external suppliers

Check that risks and security procedures of technical equipment are compliant with risks & security policy

Carry out availability, security testing and acceptance of IT equipment

 

Development & Delivery

Make detailed specifications for the implementation of a software

Customize and configure software package and hardware components

Provide expertise for the detailed design

 

Operations & Support

Install, configure and maintain IS/IT infrastructure in compliance with Nexans standards, procedures and operating methods, provide solutions to resolve incidents and problems in the field of expertise

Monitor the running of logical and physical IT equipment, according to standards, frameworks, operating methods and safety procedures

Provide users with technical assistance

Process service request fulfillment

Perform operational testing and technical qualification

Categorize and log incidents.

Diagnose causes, and support resolution of incidents/problems in compliance with the procedures in place

Provide solutions to resolve incidents and problems in the field of expertise.

Manage technical configuration of IS/IT components

Manage MERA Region ITSM Service Quality, Local End User L1-L2-L3 support

Perform ITSM (IT Service Management) Performance Trend Analysis and KPI Measurements regionally

Manage Server and Storage Operations and Strategy for MERA region

Technical Team Membership for Global Projects and PoC Studies

To perform the necessary procurement operations, defined under local IT budget

Continuous Improvement

Provide advice, assistance, information and training within the field of expertise

 

Knowledge Management

Ensure that the documentation in his/her field is coherent, available, maintained, distributed and applied

Update knowledge management system with relevant documentation.

 

Strategy

Contribute to market watch in his/her field of expertise and propose axes of evolutions of the existing solutions.

Contribute to demand analysis in his/her field of expertise. Check and analyze technical impacts (security, availability) of new solutions in his/her field of expertise.

Required skills and qualifications ;

  • Fluency in written and spoken English (Advanced Level)
  • Expert knowledge of Microsoft and Linux Operating Systems (Client and Server), System and Network Administration, OT Network Knowledge, DNS Management, DHCP Management, MEMCM Deployment, Microsoft Office,  MS SQL, Oracle, Group Policies and Cyber Security
  • Experience with ERP Systems
  • Networking systems and active devices (switches, routers, firewalls, bridges and WiFi systems)
  • Automation and data collection systems (SCADA)
  • Knowledge on ITIL Methodology and Principles
  • Knowledge on storage device management
  • Working with external partners
  • University degree, +5 years relevant experience
  • Working with standards
  • Continuous Improvement
  • Experienced in Business Continuity and Disaster Recovery Concept
  • Project & Change Management
  • Result focus, Risk awareness, Team work
  • Influencing & Network
  • Transmission of knowledge
  • Customer satisfaction/ service oriented

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