The Customer Service Specialist for Grid market will have the following areas of responsibility:
Customer service:
▪Prepares and submits the quotation under the guidance of the respective sales manager and in accordance with the respective sales policy
▪Provides and registers quotations (CRM) according to sales guidelines and customer requirements (in respect of internal circulars and procedures)Follows up the pipeline of quotations submitted
▪Receives the order
▪Books the required metals, based on the agreement with the customer and the metal hedging rules
▪Submits for approval to the Finance Department, the New Customer Creation or Modification Approval Form
▪Creates or modifies the customer code in SAP
▪Creates the delivery recipient code in SAP
▪Requires the SAP codes from the Technical Department
▪Registers the orders in SAP, following the order requirements (order prices, metal bases, incoterms, drum lengths, tolerances, delivery addresses, etc.)
▪Prepares the New Order Advice Form and sends it to the Finance Department for the relevant signing procedure
▪Registers in SAP the required purchase requisitions in case of trading goods and do the follow up of the approval workflow and status
▪Follows up the order with the competent people in the factory
▪Gives early warning of possible delays or any changes in promised delivery times/packing
▪Checks the orders for delivery and informs about the shipment date
▪Makes sure that delivery instructions are kept (correct delivery address in the sales order)
▪Prepares the request for approval for vested stock (if any) at the end of each month
▪Invoices the relevant shipments & transportation (if any) to the customers Verify and follow payment and collection
▪Prepares the Rolling Sales Forecast for the respective segment each month
▪Prepares the respective Reporting (metal P&L) for the respective segment each month
Scrap Materials Handling (non-cables) – acts as back up, if needed:
▪Receives from Procurement & Logistics the notification for when relevant scrap material will be shipped in a rolling 3 months period with detailed information for each shipment, i.e. customer, product, price, estimated quantity
▪Registers the sales orders in SAP system and informs accordingly the Logistics Dept
Other sales:
▪Acts as back up for the non-cable scrap materials handling
▪If needed, participates in meetings with customers
▪If needed, participates in plant visits and audits from customers
