Business Coordinator

Context

• He/She operates at local level and collaborates with European IS teams.

Purpose

• The Local Business Coordinator and Local Solutions manager oversees all changes and projects requested by the Business for local IT and OT solutions under her/his responsibility.
• She/he works closely with the Key users and other business partners in the writing of Business requirements and proposes the solutions to be implemented. Standardization is key in the selection of the proposed solution.
• She/he pilots or performs the analyses, configuration and development of software package components in compliance with standards and procedures.
• She/he contributes to Business Relationship Management while meeting local Business managers as well as BU management, to review the IS performance globally, explain Core IT EU projects, collect concerns and discusses opportunities to improve services.

Areas of responsibility

• Strategy
  • Participate in the assessment and choice of (standard) software solutions in both OT and IT environments.
  • Participate in the definition of indicators of performance and quality of service.
  • Participate in the design of new Nexans standard solutions taking into account legal and regulatory requirements and with internal recommendations and standards
  • Participate in the drafting of standards for documentation, development and solution maintenance or evolutions.
• IS Coordination
  • He/she establishes and maintains a relationship with plant and BU management.

• He/She will communicate to site management on IS strategy, priorities and Core IT programs and their status.
• He/She will act as point of contact for the business for all IS related questions and complaints
• He/She will identify and qualify the business needs and assist in the preparation of the IT Demand.
• He/She will assist in the creation of action plans and their follow-up
• He/She will prepare the yearly budget for his scope

• Design in IT and OT
  • Contribute to the modeling of business processes.
  • Select the right existing standard solution for the process or assist in selecting one. Have a selected solution validated by Nexans Security and architecture teams.
  • Analyze gaps between the Business needs and proposed solutions and/or standards.
  • Estimate and plan the workload and related budget, communicate it and monitor adherence to service commitments
  • Be the contact for the solution supplier verify and validate supplier proposals ensure that Nexans rules (including maintenance contract standards) are being followed and organize the follow-up throughout a project.
• Development & Delivery in IT and OT
  • Make detailed specifications and plan for the implementation of solutions.
  • Ensure that projects are in compliance with Nexans standards and norms.
  • Follow-up on the project plan and insure on-time and on budget delivery as well as the correct functioning of the solution before acceptance.
  • Ensure an up-to-date documentation according to the defined documentation standards with support of internal departments (ex. Architecture, Security, Operations).

• Operations & Support in IT and OT
  • Take part in the resolution or escalation of incidents and problems
  • Ensure proper management and follow up of his/her backlog.
  • Support the solution and solution environment update process
  • Support and coach the business solutions contacts.
  • Manage daily relationship with external suppliers.
  • He/she ensures proper management and follow up of software change requests.
• Continuous Improvement
  • Monitor and report regularly on the performance indicators and quality of service
  • Ensure that lessons learned are implemented
  • Ensure that the documentation is coherent, available, maintained, distributed and applied.
  • Propose Business process improvements or evolutions.
  • Contribute to the transfer of know-how, experience and best practices within the team and with project stakeholders .

Expected results

• Ensure proper management and follow up of incidents and software change requests.
• Manage projects inside and outside of his/her scope to support the Business processes.
• Contribute to Business Relationship Management meeting local and BU managers, to review the IS performance globally, collect irritants and discuss opportunities to deliver better services.

Position sizing

• The Business Coordinator reports to the Application & Business Coordination Manager Europe.

Required skills and qualifications

• Fluent English skills.
• Project and Change management.
• Risk awareness.
• Service oriented approach.
• People management
• Basic knowledge of IT-OT operations and networks