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Location: 

Tema, GH

Function:  Sales
Employment type:  Full Time
Required experience:  Junior professional – up to 5 years
Reference ID:  77580

Back Sales Officer

POSITION:               Back Sales Officer 

QUALIFICATION:     HND/Degree in Business Administration, Accounting & Finance or Supply Chain and Logistics 

EXPERIENCE:         Knowledge in Sales Management, Accounting & Finance and/or Logistics with minimum 4 years experience in similar or supervisory role

DUTIES:  

  • Acts as the first point of call for all customer orders
  • Check the order (Executes order review (price check, payment, delivery, specifications, terms and conditions)
  • Works with Field Sales Managers to understand and capture customer context and needs
  • Internal communication of customer requirements by way of executing an internal review to make sure all stakeholders (departments) have all information needed to meet or align with customer requirements. (product specifications, lead-time, terms and conditions)
  • Preparation of Sales operational document (Cutting Instructions, production program, confirmed orders, and all other sales related document to facilitate procedures and processes at the back office)
  • Checks that order obligations are met by managing and controlling customer deliveries.
  • Verifies and follows payment and collection.
  • Communicates with customers as needed in order to ensure positive customer relations and feedback
  • Organizes on-time and in-full deliveries to maintain customer satisfaction
  • Prompt preparation and update of all necessary documentation needed to facilitate customer deliveries (packing list, waybills, invoice and all other exports documentations)
  • Pricing
  • Liaise with production and stores to ensure customer orders are delivered on time and in full
  • Maintains a proper filling system that ensures that all sales documents are easily retrievable and accessible
  • Ensures positive customer feedback and taking the lead and closing all customer complaints that may rise enhancing customer satisfaction.
  • Supports Front Sales with timely information on customer requirements such as pricing, technical documentation and delivery information
  • QHSE
  • Respects and enforces the quality, safety, health and environment rules in the performance of his day today activities
  • Meets the set target of SUSA reporting
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  • DEADLINE: Two weeks from date of publication 

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